Shipping policy

At LuxeStrands Couture, we are committed to providing a luxury shopping experience from the moment you place your order to the day it arrives at your door.

Order Processing

  • All orders are carefully processed within 3–7 business days, excluding weekends and holidays.

  • Once your order has been processed, you will receive a confirmation email with tracking information.

     

    Shipping Methods & Delivery Times

    We offer multiple shipping options to meet your needs:

    Shipping Method Estimated Delivery Notes
    Standard Shipping 5–7 business days Free on qualifying orders*
    Express Shipping 2–3 business days Additional cost based on location
    Overnight Shipping 1 business day Available for select locations, additional cost applies

    *Free shipping applies on orders over the minimum amount displayed at checkout.

    Note: Delivery times may vary due to carrier delays, holidays, or high-volume periods.

Shipping Locations

  • We currently ship within the United States.

  • International shipping may be available in select regions — contact us for details.

Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • You can use this number to track your package directly with the carrier.

Shipping Charges

  • We offer free shipping on all orders. No minimum order requirements.

  • We occasionally offer promotions with free or discounted shipping, which will be reflected at checkout.

Lost, Damaged, or Delayed Orders

  • Lost or damaged packages: Please contact our customer service so we can assist.

  • Delayed packages: Shipping carriers occasionally experience delays beyond our control. We monitor all shipments and will assist if your order is delayed.

Local Pickup

  • If available, local pickup options will be displayed at checkout.

  • Orders for local pickup will be held for up to 7 days.

Questions?

If you have any questions about your order or shipping, our customer service team is here to help:
Email: support@luxestrandscouture.com
Contact Form: https://luxestrandscouture.com/pages/contact-1

Luxury Experience Promise

At LuxeStrands Couture, every order is carefully inspected, packaged, and shipped to ensure you receive your hair in perfect condition. Your satisfaction is our priority.