Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

You can apply for a return and refund within 7 days after receiving the wig product. This period is to ensure the timeliness and traceability of the product. At the same time, it also facilitates us to handle your request in a timely manner and protect your rights and interests.

If the wig you received is inconsistent with the style, length, color, etc. you ordered, you can apply for an exchange within 7 days. Please also contact customer service and provide relevant proof, such as order screenshots, wig photos, etc., clearly showing the differences.

We will arrange an exchange process for you and send you the correct wig product. The shipping cost for the exchange is borne by us, and you do not need to pay any additional fees. We will provide you with the express tracking number so that you can track the progress of the exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@luxestrandscouture.com. Please note that returns will need to be sent to the following address: 1745 Peachtree St NE Suite F, studio 106, Atlanta GA 30309 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@luxestrandscouture.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please include a note inside the returned package stating your order number and the reason for return/exchange.

Exceptions / non-returnable items
We shall not be held liable for any used condition or damaged hair due to human-induced causes. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at maccarthygardner@gmail.com.